Gratitude Points Terms and Conditions
The Relaxation Works Gratitude Points program (“Program”) is designed to help you get the most out of your experience with us. We reward you for doing the things you already do like getting your monthly massage or facial, buying gift cards or other products and services, referring friends and rebooking after your first service.
When you register a customer account with Relaxation Works, you are automatically enrolled in the Program and agree to its Terms and Conditions below.
The following Gratitude Points Terms and Conditions (further referred to as “Rewards Terms and Conditions”) contain important information regarding the Program. These Rewards Terms and Conditions govern your participation in any and all Program offers.
Participation in the Program constitutes your agreement to the Terms and Conditions which are incorporated herein.
The Program entitles Relaxation Works customers to take advantage of certain Program Rewards (“Rewards”) that may change from time to time and, which may be made available for limited times, all as determined by Relaxation Works in its sole discretion.
Relaxation Works reserves the right to modify these Rewards Terms and Conditions at any time, without notice to you, so please check the Rewards Terms and Conditions periodically. Participation in the Program and/or redemption of Rewards is considered acceptance of these Rewards Terms and Conditions and any modified terms included therein. Relaxation Works may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Program Reward at any time, including the availability of any Program Reward, without notice.
Rewards Points expire 12 months after purchase and do not roll over. Rewards Points are not refundable, transferable, assignable or redeemable for cash.
Earning Relaxation Works Gratitude Points
Once you have registered your name, phone number and email address with us, you will automatically begin earning Rewards Points (“Points”) as follows:
- 100 Points for every dollar you spend with Relaxation Works for services, retail products, upgrades, even your monthly membership. Points earned on monthly membership packages or prepaid series packages are awarded when the package is redeemed for a service.
- 500 Points for every friend you refer to Relaxation Works. You must be a registered client with us and the friend must provide your name and phone number or email at their appointment in order for you to receive credit. You will be credited with the referral after your friend completes their first service at Relaxation Works.
- 100 Points for re-booking after your first service
- 100 Points for purchasing a gift card
Relaxation Works reserves the right to suspend, terminate, revalue or modify, without liability, or notice to Customers, all or part of the Points’ value structure and offers and any merchandise or service. You can check your Rewards Points balance on your account page or by asking us.
Gratitude Points Redemption
Redeeming your Gratitude Points is simple! The following redemption levels apply:
| Reward | Points Redeemed |
| Mini Hot Stones | 10,000 |
| Hand / Foot eco-fin treatment | 20,000 |
| Massage Cupping | 10,000 |
| Use Points for Retail Purchase | 1000 points = $1 |
| Back only Body Scrub | 15,000 |
| Hydro Jelly Mask | 20,000 |
| Hyaluronic acid eye patches | 15,000 |
Only one award redeemed from Rewards Points may be used per visit.
Refunds & Returns
Rewards Points earned will be rescinded in the event that an eligible purchase is returned for a refund.
Rewards Conditions
Rewards may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable. Members are solely responsible for sales tax and gratuity.
Termination
Relaxation Works may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward, without notice. Relaxation Works may, in its sole and absolute discretion, terminate or suspend any Customer’s participation in the Program for breach of these Rewards Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Terms and Conditions.
Governing Law
The laws of the State of Massachusetts shall govern these Rewards Terms and Conditions. Customer hereby expressly consents to exclusive jurisdiction and venue in the courts located in Massachusetts for all matters arising in connection with these Rewards Terms and Conditions or Customer’s participation in the Program.
