24 Hour Cancellation/ Reschedule Policy and No Show Policy
You are required to provide a 24 hours notice of canceling, downgrading or changing your appointment time to your appointment or you will be charged 50% of your ORIGINAL appointment cost. this policy applies to gift certificate/gift cards, cash, check, credit card, loyalty points and online payments. Failure to follow this policy will result in a 50% charge of the original cost of the appointment.
Spa Etiquette
Our spa is created with your experience in mind. Our goal is to help transform you into a place where self care becomes the priority and your to-do list and the day’s agenda drift away. While you stay with us, let us help you make your self care the priority. We ask that you silence your phone upon entering our spa. We also encourage the use of a gentle and low-tone voice when interacting within our serene sanctuary. Let the soothing ambiance envelop you as you embark on your journey of relaxation and rejuvenation. Thank you for helping us maintain the peaceful atmosphere that defines our spa.
By Appointment Only
We are BY APPOINTMENT ONLY and do not take walk-in appointments but can accommodate same day appointments.
Late Arrivals
The time will be deducted from your scheduled appointment. Please arrive on time. New clients should arrive 15 minutes prior to their appointment to fill out their medical intake form.
Refusal of Service
We have the right to refuse service to anyone at any time. This includes but is not limited to the use of drugs, alcohol, sexual comments/remarks or any behavior that we feel is inappropriate. As Licensed Massage Practitioners, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each one of our clients.
Please contact us with any questions and thank you for reading and respecting our policies. We look forward to being a part of your pain management team and improving your health goals.
Gift Certificates
All Gift Certificates are non-refundable. If you have bought a service with a gift certificate and you would like to exchange it for another service we would be happy to do that for you, you are responsible for paying the difference of the service price if applicable. It is our goal to make sure you are happy with your service and receive the utmost professional service. Purchase gift certificates online here.
Gratitude Points
Join our loyalty points program. Learn more here.
How To Find Us
We are at 1253 Broadway (Rt 138), Raynham, MA 02767, which is right off of exit 22 (old exit 8) on Rt. 495. We are in-between barrels and Boards Restaurant and the Signature Health Building, in an independent house. Parking and spa entrance is located in the back of the spa.
Need to contact us? email us at clientcare@relaxation-works.com
Payment
Full payment is due at the time of service. We currently do not accept Spa Boom or any 3rd party spa gift certificates.
Gratuities
Gratuities are accepted by cash or Venmo, we do not currently accept gratuities by credit card.
Membership Policies
EXTRA membership appointments receive $10 off the original price and are paid at the time of service instead of automatically deducted each month.
Canceling Your Membership Completely
We require a 45 day notice to cancel your membership. The date starts from the date you notify us. You will be required to pay for your monthly membership within that 45 day time frame. Meaning that if your next month’s membership appointment doesn’t fall within the month’s payment you will be asked to move your appointment to accompany the payment.
Change in Service Provider
Relaxation Works does not guarantee a particular service provider. Your membership contract is with Relaxation Works and not the service provider. If a service provider is no longer employed or available by Relaxation Works you are still required to maintain your membership. If you choose to terminate your membership, we require a 45 day notice. Please refer to the “Canceling Your Membership Completely” policy.
Canceling Monthly Membership Appointments Last Minute/No Show
Membership appointments are treated just like any other scheduled appointment at Relaxation Works. You will be charged a 50% no show/cancelation fee of the original cost of the appointment, not the membership price. You are required to make up any of your missed membership appointments. This means you are charged the cancellation fee and your monthly fee. If you are rescheduling outside of the 24 hour period then you will not be charged a fee.
Do My Appointments Roll Over Each Month?
No.
Is There A Fee To Join?
Yes, there is an annual fee of $35 which will be charged on the 1st of the month you joined. Then charged annually on your joining month. This is a separate charge from your monthly membership fee. This is nonrefundable.
Your Commitment
There is a month to month commitment to join the membership, we schedule your appointments out for 6-12 months to ensure you get the best day & time that works for your schedule.
Can You share Your Membership?
You can share your membership with a partner or member of the same household that shares an address. It can not be shared with children, siblings, extended family, friends or neighbors at a different address.
Changing Your Membership Level
You can change your membership level at any time. Changing, upgrading, downgrading your membership also means you must sign a new contract and adhere to the current membership policies.
Can I Add-On Anything To My Monthly Membership Appointments?
Yes. Starting in the summer of 2018, hot stones and massage cupping are complimentary for membership clients. Please ask your therapist for them. Other ‘add-ons’ like a body scrub, foot scrub, paraffin wax, etc. will require payment at the time of the appointment. This is a separate payment from your recurring monthly payment.
Can I Put My Membership On Hold?
Yes, for 30 days. After 30 days you can resume your membership or cancel your membership. We do not extend this grace period beyond 30 days. Canceling your membership also means that if you want to rejoin you will need to adhere to any current policies and joining fees.
12 Days Of Self Care Terms + Conditions
How to pick up your 12days deal
- Claim Your Deal Send us a call, text, or email by 11:59 PM on the day the deal is active to claim your offer.
- Schedule Your Pickup Arrange a convenient pickup time and make sure to pick up your item within 7 days of claiming your deal.
- Pick Up & Enjoy! Come, grab your item, and enjoy your amazing deal!
- If you call us after hours, be sure to leave a voicemail!
Terms and Conditions
Q: When do all daily promos end? A: All daily promos end at midnight EST on December 12, 2022.
Q: How long do I have to use service-based promos? A: Service-based promos must be used within 12 months.
Q: How many daily deals can one person purchase? A: There is a limit of 2 daily deals per person during the promo sale that ends on December 12 at midnight, except for the Infrared Sauna Package on Day 1, which is limited to 3.
Q: What is the rule for BOGO offers? A: The second item must be of equal or lesser value.
Q: Are there any limits on certain products? A: There is no limit on chocolates, crystals, cleansing ritual bundles, and clothing (crystal jewelry excluded).
Q: Can sheet masks be mixed and matched? A: Yes, sheet masks can be mixed and matched.
Q: Do I need to pick up my purchased items in person? A: Yes, all items must be picked up in person; no shipping is provided.
Q: Can I mix and match daily deals? A: Daily deals may not be mixed and matched, except for sheet masks.
Q: Can I substitute items in my purchase? A: No, substitutes are not allowed.
Q: Can offers be changed after purchase? A: No, offers cannot be changed once purchased.
Q: Can I substitute my purchase with membership services? A: No, purchases cannot be substituted with membership services.
Q: When do package services expire? A: Packages expire 12 months from the date of purchase.
Q: Where can I purchase products and services? A: Products may be purchased in person at Relaxation Works Spa Boutique, or you can call us to purchase and hold for pickup. Services and packages may be purchased online, in person, or via phone call for pickup.
Q: How long do I have to pick up purchased items? A: All purchased items must be picked up within 7 days.
Q: When do I need to pick up free products included in deals? A: Any deal that includes a free product must have the product picked up at the spa by December 22, 2022.
Q: What do I need to do if I plan to give my purchased package as a gift? A: If you intend to give your purchased package as a gift, you must come by the spa and pick up a “For You” package card. This card MUST be presented by the recipient on the day of redemption.
