24 Hour Cancellation/ Reschedule Policy and No Show Policy

You are required to provide a 24 hours notice of cancelingdowngrading or changing your appointment time to your appointment or you will be charged 50% of your ORIGINAL appointment cost. this policy applies to gift certificate/gift cards, cash, check, credit card, loyalty points and online payments.  Failure to follow this policy will result in a 50% charge of the original cost of the appointment.  

By Appointment Only

We are BY APPOINTMENT ONLY. The door will be open 5 minutes before your session.  Otherwise, the spa door is locked in between appointments except on Monday, Wednesday and Friday between the hours of 11am-4pm.  Debbie our client coordinator will be there for gift certificate and retail sales.

Late Arrivals

The time will be deducted from your scheduled appointment.  Please arrive on time.

Refusal of Service

We have the right to refuse service to anyone at any time.  This includes but is not limited to the use of drugs, alcohol, sexual comments/remarks or any behavior that we feel is inappropriate. As Licensed Massage Practitioners, we follow a strict code of ethics.    It is very important that a safe environment is maintained for ourselves and each one of our clients.

Please contact us with any questions and thank you for reading and respecting our policies.  We look forward to being a part of your pain management team and improving your health goals.

Gift Certificates

All Gift Certificates are non-refundable.   If you have bought a service with a gift certificate and you would like to exchange it for another service we would be happy to do that for you, you are responsible for paying the difference of the service price if applicable.  It is our goal to make sure you are happy with your service and receive the utmost professional service. Purchase gift certificates online here.

How To Find Us

We are at 1253 Broadway (Rt 138), Raynham, MA 02767, which is right off of exit 8 on Rt. 495. We are next to the Signature Health Building and across the street from the gas station.

Need to contact us? email us at clientcare@relaxation-works.com

Payment 

Full payment is due at the time of service.  We currently do not accept Spa Boom or 3rd party spa gift certificates.

Membership Policies

EXTRA membership appointments receive $10 off the original price and are paid at the time of service instead of automatically deducted each month.

Canceling Your Membership Completely
We require a 45 day notice to cancel your membership. The date starts from the date you notify us. You will be required to pay for your monthly membership within that 45 day time frame. Meaning that if your next month’s membership appointment doesn’t fall within the month’s payment you will be asked to move your appointment to accompany the payment.

Change in Service Provider

Relaxation Works does not guarantee a particular service provider.  Your membership contract is with Relaxation Works and not the service provider.  If a service provider is no longer employed by Relaxation Works you are still required to maintain your membership.  If you choose to end your membership contract please refer to that policy.

Canceling Monthly Membership Appointments Last Minute/No Show
Membership appointments are treated just like any other scheduled appointment at Relaxation Works. You will be charged a 50% no show/cancelation fee of the original cost of the appointment, not the membership price. You are required to make up any of your missed membership appointments. This means you are charged the cancellation fee and your monthly fee. If you are rescheduling outside of the 24 hour period then you will not be charged a fee.

Do My Appointments Roll Over Each Month?
No.

Is There A Fee To Join?
Yes, there is an annual fee of $35 which will be charged on the 1st of the month you joined. Then charged annually on your joining month. This is a separate charge from your monthly membership fee. This is nonrefundable.

Your Commitment
There is a month to month commitment to join the membership, we schedule your appointments out for 6-12 months to ensure you get the best day & time that works for your schedule.

Can You share Your Membership?
You can share your membership with a partner or member of the same household that shares an address.  It can not be shared with children, siblings, extended family, friends or neighbors at a different address.

Changing Your Membership Level
You can change your membership level at any time.  Changing, upgrading, downgrading your membership also means you must sign a new contract and adhere to the current membership policies.

Can I Add-On Anything To My Monthly Membership Appointments?
Yes. Starting in the summer of 2018, hot stones and massage cupping are complimentary for membership clients. Please ask your therapist for them. Other ‘add-ons’ like a body scrub, foot scrub, paraffin wax, etc. will require payment at the time of the appointment. This is a separate payment from your recurring monthly payment.

Can I Put My Membership On Hold?
Yes, for 30 days. After 30 days you can resume your membership or cancel your membership. We do not extend this grace period beyond 30 days. Canceling your membership also means that if you want to rejoin you will need to adhere to any current policies and joining fees.